Privacy Policy

Last updated: July 27, 2026

At Ahau Tulum, we respect your privacy. This policy explains what information we collect when you use our website or contact us, how we use it, and how it is stored.

Information We Collect

When you submit a booking inquiry or otherwise contact us, we collect the details you provide — such as your name, email address, phone number, travel dates, party size, room preferences, and any message you send. We do not collect this information unless you choose to share it with us.

How We Use Your Information

We use the information you provide solely to respond to your inquiries, arrange and manage reservations, and communicate with you about your stay. We do not use your information for any unrelated purpose.

Where Your Information Is Stored

Our website and guest-management systems are powered by Adhara Web (adharaweb.com). Information you submit through this site is transmitted to and stored within Adhara Web's platform on our behalf. Adhara Web acts as our service provider and processes this information only to operate the website and reservation tools we use.

Sharing With Third Parties

We do not sell, rent, or share your personal information with third parties. The only platform that stores your information is Adhara Web, our service provider described above. We may disclose information only where required by law.

Data Retention

We keep your information only for as long as needed to respond to your inquiry and manage your reservation, or as required for legitimate business and legal purposes.

Your Choices

You may request access to, correction of, or deletion of the personal information you have shared with us. To make a request, contact us using the details below.

Contact Us

If you have any questions about this policy or your information, please email us at reservations@ahautulum.com.